2025 is here and, like every year, guest expectations of hotels and tourist accommodation are evolving. As hotel trends for 2025 are already having a strong impact, anticipating new customer needs is essential.
If you want to exceed guest expectations in 2025, offering them innovative, convenient and personalised services that position you as a benchmark in the sector, this article is for you.
Here, we tell you what your ideal guest will expect when they visit your hotel this new year.
1. Technology at the service of the guest: Beyond the basics
First of all, being connected is a high priority for your guests. Everyone wants (or needs) to stay connected - with their work, their loved ones or simply to share their experience on social networks.
So one of the first expectations any guest will have when arriving at your hotel in 2025 will be a smooth flow of technology. And we're not just talking about a fast Wi-Fi connection; but for the whole process – from booking to check-out – to be simple, quick and 100% digital.
Imagine, for example, a guest arriving late after a delayed flight and, instead of waiting at the reception for someone to see to them, they can simply open the door to their room with their mobile phone. Quick, convenient and, best of all, stress-free.
In 2025, smart door locks are no longer a luxury, but a necessity, which many travellers consider essential. If you haven't yet taken the plunge, don't worry. It's never too late to integrate these solutions, and at Omnitec we can help you!
2. Complete personalisation
Your guests are also looking for much more than a comfortable bed and a good minibar. They want you to understand their tastes and provide them with a tailor-made stay.
How can you do this? It’s very simple: through personalisation. From the room temperature to local recommendations you make, it all adds up.
With a little technology and some information about them, you can make a big difference and surprise them.
3. Security: an essential requirement
No matter how beautiful the room and how well-equipped it is, nor even how fast the check-in is, if your guests don't feel safe, their experience will be completely ruined . It's inevitable!
That's why security in 2025 will be more important than ever; with travellers looking for hotels that offer reliable, modern solutions.
For example, every room has its own safe, but what about choosing a hotel safe your guests can manage from their mobile? And the same goes for access: forget about physical cards. Using a mobile phone will give them a lot of peace of mind (and a healthy dose of convenience).
Don't underestimate the power of offering a secure environment. In the end, peace of mind is an essential part of a great experience.
4. Sustainability: A decisive factor
More and more guests are aware of how accommodation centres contribute to the environment. That's why, in 2025, sustainability will be a conditio sine qua non.
From energy efficiency to the elimination of single-use plastic, travellers will value centres that take real steps to reduce their environmental footprint.
The good news is you don't need to make big changes all at once. You can start by incorporating technological solutions that optimise resources, such as mobile app-controlled lighting and air conditioning systems.
Guests will appreciate your effort, you'll see!
5. Superior wellbeing and small details
When a guest remembers their stay at a hotel, what comes to mind are those moments that made them feel special. So the final guest expectation for 2025 is very clear. In addition to being somewhere to sleep, for them the hotel has to be a place that takes comprehensive care of their wellbeing.
This means that guests are looking for accommodation that offers something more: such as relaxing, working or switching off at their own pace. Gyms, spas, co-working areas... The key is for these spaces to be easy to use and accessible at all times.
However, although wellbeing is important, small gestures are what really make the difference. An unexpected courtesy tray, the ideal temperature when entering the room or the speed in responding to a request...
And if you can also guarantee comfort and security at every turn, exceeding guest expectations in 2025 will be easy.
Exceeding your guests' expectations with Omnitec
As you can see, the future of the hotel sector lies in understanding guests better and offering them exactly what they want (or even a little more!). Realising their expectations in 2025 does not have to be difficult if you opt for the right technology and take care of the small details.
At Omnitec, we have been helping tourist accommodation centres and hotels create safer and more comfortable and personalised stays for years. Our electronic locks, safes, access systems and movement sensors, among other products, are designed to make life easier for both you and your guests.
If you want to be ready for what is coming, take a look at our solutions. Your guests will speak well about your hotel and be very keen to come back!