If you work in the hotel sector, you've surely noticed that guest expectations are increasing all the time. Today, travellers are looking for much more than just accommodation: they want an experience that combines comfort, personalisation and technology.
In addition, the guest experience has become the central concern of the hotel industry and should not be underestimated. It directly impacts both guest retention and word-of-mouth recommendations.
So how can you provide the best experience possible? Invest in innovation. At Omnitec, we offer state-of-the-art solutions that revolutionise access management and security in hotels around the world; improving customer satisfaction and loyalty at the same time.
Want to learn more about how our technologies can help you drive innovation in the guest experience? This article covers everything you need to know.
The role of technology in the guest experience
The guest experience is the entire process a customer goes through: from deciding to search for your hotel, booking their stay, checking out and eventually leaving
As you can imagine, all guests greatly value the process being simple, quick and enjoyable; that is, a frictionless guest experience.
And there’s no doubt that, technology plays a fundamental role in achieving this. For example, a customer will always value an intuitive online booking system, while offering them the option of using their own mobile to open their room door takes it one step further.
The latter can be achieved with an Omnitec electronic lock, such as EVO and OS Slim Code. These allow opening via Bluetooth as well as remote management – which will not only improve your guests' experience, but also the efficiency of your hotel.
Smart management: personalisation at the service of the customer
Another thing that every guest expects to receive is 100% personalised service; and this is one of the hotel trends for 2025.
Basically, personalisation is adjusting your services so that each guest gets what they want or need. And Omnitec technology can also help with this.
For example, our Rent&Pass app can manage access to your accommodation in real time, personalising the credentials every time a new guest enters.
Satisfaction and security in your accommodation centre
Of course, a fundamental part of ensuring that the guest experience is optimum is for them to feel safe in your hotel accommodation, as well as considering their room comfortable and quiet.
How can you innovate in this regard? As you can imagine, it’s not enough just to include a safe in each room; you have to try a little harder.
For example, you can try the guest-presence auto-locking system of our EXO safes. This technology guarantees that the safe turns on only when the guest enters the room.
Energy efficiency and sustainability
Nowadays, more and more guests consider environmental issues when choosing one accommodation over another. If you want to optimise their experience and meet this requirement, we can also offer you innovative solutions here.
This is the case with our energy savers, which can greatly reduce energy consumption in your hotel. Then there are our electronic locks; 100% environmentally-friendly.
Omnitec success stories
As you can see, we at Omnitec are specialists in providing innovative solutions to improve the guest experience in the hospitality sector.
In fact, our products have been taken up in many internationally renowned hotels, such as the Hard Rock Hotel in Ibiza and the Barceló Torre in Madrid. Our safes, minibars and locks have been essential in these establishments being able to offer their customers a superior experience.
Trust in our solutions and stand out in the hotel industry
Do you also want to invest in technological innovation and elevate your guests' experience? If you don't know where to start, remember that we at Omnitec can help you achieve this.
For almost 30 years, the solutions we offer our customers have been leading this transformation; representing the perfect mix of innovation, sustainability and design.
Trust in our expertise and we’ll help you create an unforgettable guest experience. Contact our team today and take that necessary step towards innovation!