The hospitality industry, and more specifically the hotel sector, is experiencing a silent but unstoppable revolution. If you are the owner of a hotel or have tourist accommodation, you must surely have noticed the increasing importance of technology in day-to-day management.
And this is not about keeping up with the latest trends, but about making the necessary changes to remain competitive in 2025. Do you remember when your guests used to ask if the hotel had free Wi-Fi? Now nobody asks that; because it is something everyone takes for granted.
Well, in 2025, the innovations your guests will expect without even mentioning them will be much more numerous. So that you can keep ahead of the curve, in this article we reveal 4 keys to digitalisation in the hospitality industry that will help you improve your hotel business and exceed all expectations. Here goes …
1. Robots and automation: your essential allies
It sounds like a cliché, but one of the main keys to digitalisation in the hospitality industry for 2025 will be the use of intelligent robots, as a technology which aims to make your life easier.
Imagine, for example, a robot that delivers towels to the rooms or a virtual assistant answering a guest's questions in less time than it takes for the guest to ask them.
This is already a reality.
Along the same lines, self-service kiosks are currently revolutionising the check-in experience. Being able to arrive at a hotel late at night, having your ID scanned and receiving your digital key on your mobile is valued by many people. And for you, this means less workload at the front desk and more efficiency.
Of course, automation doesn't mean eliminating the human touch: it means freeing yourself from repetitive tasks and focusing on offering your customers the personalised care they expect from you.
2. Artificial intelligence to get to know your guests better
As you know, AI has burst into our lives (and our businesses) and is here to stay. But you don't need to be an expert in smart technologies to take advantage of it.
Using data analysis, AI can help you get to know your guests much better. It can tell you the type of breakfast they prefer, how many times they have stayed previously and even suggest personalised promotions for them.
In fact, artificial intelligence is capable of many other things: for example, predicting demand to adjust prices in real time, optimising inventories and reducing waste. Sounds good, doesn't it?
3. Contactless payments: fast, secure and frictionless
Do you remember those times when customers might suddenly ask to split the bill between several cards or pay with their mobile? Now this is very common. In fact, in 2025, cash payments are likely to be few and far between.
Contactless payments (via mobile, smartwatch or QR) are fast and secure. They are also traceable and reduce human error. And the best thing for you is that this payment method takes up less of your valuable staff time.
4. Digital sustainability to improve your environmental commitment
Finally, a commitment to the environment is also essential for the modern traveller; and digitalisation can help you reduce your ecological footprint and improve the efficiency of your hotel.
Small gestures can lead you to taking big steps. For example, installing electronic locks that guests can operate from their mobile to enter their room, eliminates the need for plastic cards and minimises waste.
So now you know: make the most of digitalisation and join one of the hotel trends par excellence for 2025: sustainability.
Take advantage of hospitality industry digitalisation with Omnitec
As you can see, the future of the hotel sector is already here, especially when it comes to digitalisation. And changing is easier when you have the right partners! And we, at Omnitec, have been helping hotels and tourist accommodation centres along the path to digitalisation for years; offering security solutions that make a difference for guests in these establishments.
Without a doubt, our hotel and hospitality solutions are your best bet if you want your business to be ready for 2025.
So what are you waiting for? Get the most out of digitalisation for your hotel and contact us now for all the help you need!